Once you’ve found a reputable
locksmith, keep the company’s name and contact information in your
wallet and address book at home or at work. You also may want to
program this information into your home and cell phones. This can
save you time and trouble the next time you need these services.
For More InformationIf you have a problem with a locksmith,
try to resolve the dispute with the company first. Make sure you act
quickly. Some companies may not accept responsibility if you fail to
complain within a certain time. If you can’t get satisfaction,
consider contacting your local consumer protection agency for
information and assistance.
You also can file a complaint with the
Federal Trade Commission. Although the FTC does not intervene in
individual disputes, the information you provide may indicate a
pattern of possible law violations requiring action by the
Commission.
The FTC works to prevent fraudulent,
deceptive and unfair business practices in the marketplace and to
provide information to help consumers spot, stop and avoid them. To
file a
complaint
or get
free information on
consumer issues
, visit
ftc.gov
or
call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261.
Watch a video,
How
to File a Complaint
, at
ftc.gov/video
to learn more. The FTC enters consumer complaints into the
Consumer Sentinel Network, a secure online database and investigative
tool used by hundreds of civil and criminal law enforcement agencies
in the U.S. and abroad.